Shipping policy

Order Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, processing may be slightly delayed. In such cases, we will notify you by email.

Shipping Time

Shipping times vary depending on your location.

On average, delivery takes 7–15 business days after the order has been processed.
Please note that shipping times are estimates and may vary due to external factors such as customs delays or carrier issues.

Shipping Costs

Shipping costs (if applicable) will be calculated and displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Please allow some time for tracking updates to appear after shipment.

Delays

We are not responsible for shipping delays caused by:

Customs clearance processes
Carrier delays
Incorrect or incomplete shipping information provided by the customer
Unforeseen circumstances beyond our control

Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional charges may apply for reshipment.

Lost or Missing Packages

If your order appears to be lost in transit, please contact us at support@theritualbox.shop.
We will review the situation and assist you in resolving the issue.

Damaged Packages

If your order arrives damaged, please contact us within 30 days of receiving the order with clear photos or videos of the damage, and we will evaluate the issue and provide a replacement or refund where applicable.