Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to report an issue.

To start a return or refund request, you can contact us at support@theritualbox.shop.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

We offer free refunds or replacements for damaged or defective items, provided the issue is reported within 30 days of receiving the order.

Returns & Refunds (Other Requests)

For all other refund or return requests, please contact us at support@theritualbox.shop.

Refund eligibility may depend on order status, product condition, and customer location, and additional charges may apply.

Items sent back to us without first contacting us will not be accepted.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns for:

Sale items
Gift cards

Exchanges

The fastest way to ensure you get what you want is to contact us. Exchange eligibility will be evaluated on a case-by-case basis depending on product availability and order status.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Return eligibility is subject to:

The item being unused
Original condition and packaging
Proof of purchase

Return shipping costs may apply unless the item is damaged or defective.

Refunds

We will notify you once we’ve reviewed your request and let you know if the refund is approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@theritualbox.shop.